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Training
The Structured network institute offers courses designed to give the beginner, an experienced system engineer or an MIS professional "hands-on" experience in designing and installing multiple platforms in a distributed networking environment. With increasing acceptance of the workstation/PC driven operating systems and solutions, the approach to training is simply a "Global Networking". Our courses allow the students the opportunity to take a hands-on look at "Open Systems," examine new "application inter-operability" solutions; and learn how to create transparent operating systems. This course will give you the tools, hands-on design and actual implementation of a true Multi-Vendor Network.
Our courses allow the students the opportunity to take a hands-on look at "Open Systems," examine new "application inter-operability" solutions; and learn how to create transparent operating systems. This course will give you the tools, hands-on design and actual implementation of a true Multi-Vendor Network.
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Classroom Training: Provides stimulating multi-media approach that includes on-line laboratory exercises, interaction with Structured Networking experts, and workbook materials. A comprehensive review and pilot cycle ensures that each course meets high standards of quality, consistency, and effectiveness for each target audience.
Custom Course Development: Structured Networks provides custom course development Services addressing the complex training requirements relating to OSI, TCP/IP, Network Management, LAN and WAN's, NetWare TM, Microsoft Windows, Apple, Solaris , HP-UX , RS/6000/AIX, UNIX , Bridges, Switches Routers, Frame Relay, and Internet. These courses can be designed for Structured instructor-lead and/ or train-the-trainer development.
On-Site or Dedicated Training: Quality classroom courses can be conducted at your facility or at an SNI education facility. On-site and dedicated training can be provided when your training requirements in a given geographic area cannot be matched with a regularly scheduled course.
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CCNA-ICND1
ICND1 Exam Topics
The 640-822 Interconnecting Cisco Networking Devices Part 1 (ICND1) is the exam
associated with the Cisco Certified Entry Network Technician certification and a tangible first step in achieving the Cisco Certified Network Associate certification. Candidates can prepare for this exam by taking the Interconnecting Cisco Networking Devices Part 1 (ICND1) v1.1 course. This exam tests a candidate's knowledge and skills required to successfully install, operate, and troubleshoot a small branch office network. The exam includes topics on networking fundamentals; connecting to a WAN; basic security and wireless concepts; routing and switching fundamentals; the TCP/IP and OSI models; IP addressing; WAN technologies; operating and configuring IOS devices; configuring RIPv2, static and default routing; implementing NAT and DHCP; and configuring simple networks.
Exam Topics
The following topics are general guidelines for the content likely to be included on the
Interconnecting Cisco Networking Devices Part 1 exam. However, other related topics may
also appear on any specific delivery of the exam. In order to better reflect the contents of the
exam and for clarity purposes, the guidelines below may change at any time without notice.
Describe the operation of data networks
• Describe the purpose and functions of various network devices
• Select the components required to meet a given network specification
• Use the OSI and TCP/IP models and their associated protocols to explain how data
flows in a network
• Describe common networking applications including web applications(640-822) ICND1 Exam Topics
• Describe the purpose and basic operation of the protocols in the OSI and TCP models
• Describe the impact of applications such as Voice Over IP on a network
• Interpret network diagrams
• Determine the path between two hosts across a network
• Describe the components required for network and Internet communications
• Identify and correct common network problems at layers 1, 2, 3 and 7 using a
layered model approach
• Differentiate between LAN/WAN operation and features
Implement a small switched network
• Select the appropriate media, cables, ports, and connectors to connect switches to
other network devices and hosts
• Explain the technology and media access control method for Ethernet technologies
• Explain network segmentation and basic traffic management concepts
• Explain the operation of Cisco switches and basic switching concepts
• Perform, save and verify initial switch configuration tasks including remote access
management
• Verify network status and switch operation using basic utilities (including: ping,
traceroute, telnet, SSH, arp, ipconfig), SHOW & DEBUG commands
• Implement and verify basic security for a switch (port security, deactivate ports)
• Identify, prescribe, and resolve common switched network media issues, configuration issues, autonegotiation, and switch hardware failures
Implement an IP addressing scheme and IP services to meet network requirements for a small branch office
• Describe the need and role of addressing in a network
• Create and apply an addressing scheme to a network
• Assign and verify valid IP addresses to hosts, servers, and networking devices in a
LAN environment
• Explain the basic uses and operation of NAT in a small network connecting to one
ISP
• Describe and verify DNS operation
• Describe the operation and benefits of using private and public IP addressing
• Enable NAT for a small network with a single ISP and connection using SDM and
verify operation using CLI and ping
• Configure, verify and troubleshoot DHCP and DNS operation on a router (using both CLI and SDM)
• Implement static and dynamic addressing services for hosts in a LAN environment
• Identify and correct IP addressing issues
Implement a small routed network
• Describe basic routing concepts (including: packet forwarding, router lookup
process)
• Describe the operation of Cisco routers (including: router bootup process, POST,
router components)
• Select the appropriate media, cables, ports, and connectors to connect routers to
other network devices and hosts
• Configure, verify, and troubleshoot RIPv2
• Access and utilize the router CLI to set basic parameters
• Connect, configure, and verify the operational status of a device interface
• Verify device configuration and network connectivity using ping, traceroute, telnet,
SSH or other utilities
• Perform and verify routing configuration tasks for a static or default route given
specific routing requirements
• Manage IOS configuration files (including: save, edit, upgrade, restore)
• Manage Cisco IOS
• Implement password and physical security
• Verify network status and router operation using basic utilities (including: ping,
traceroute, telnet, SSH, arp, ipconfig), SHOW & DEBUG commands
Explain and select the appropriate administrative tasks required for a
WLAN
• Describe standards associated with wireless media (including: IEEE WI-FI Alliance,
ITU/FCC)
• Identify and describe the purpose of the components in a small wireless network.
(including: SSID, BSS, ESS)
• Identify the basic parameters to configure on a wireless network to ensure that
devices connect to the correct access point
• Compare and contrast wireless security features and capabilities of WPA security
(including: open, WEP, WPA-1/2)
• Identify common issues with implementing wireless networks
Identify security threats to a network and describe general methods to
mitigate those threats
• Explain today's increasing network security threats and the need to implement a
comprehensive security policy to mitigate the threats
• Explain general methods to mitigate common security threats to network devices,
hosts, and applications
• Describe the functions of common security appliances and applications
• Describe security recommended practices including initial steps to secure network
devices
Implement and verify WAN links
• Describe different methods for connecting to a WAN
• Configure and verify a basic WAN serial connection
Class Schedule
February 1st 2014 to March 29th 2014
April 19th 2014 to June 14th 2014
July 7th 2014 to August 30th 2014
September 20th 2014 to November 22nd 2014
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CCNA-ICND2
640-816 ICND2 Exam Topic
The 640-816 Interconnecting Cisco Networking Devices Part 2 (ICND2) is the exam
associated with the Cisco Certified Network Associate certification. Candidates can prepare
for this exam by taking the Interconnecting Cisco Networking Devices Part 2 (ICND2) v1.1
course. This exam tests a candidate's knowledge and skills required to successfully install,
operate, and troubleshoot a small to medium size enterprise branch network. The exam
covers topics on VLSM and IPv6 addressing; extending switched networks with VLANs;
configuring, verifying and troubleshooting VLANs; the VTP, RSTP, OSPF and EIGRP
protocols; determining IP routes; managing IP traffic with access lists; NAT and DHCP;
establishing point-to- point connections; and establishing Frame Relay connections.
Exam Topics
The following topics are general guidelines for the content likely to be included on the
Interconnecting Cisco Networking Devices Part 2 exam. However, other related topics may
also appear on any specific delivery of the exam. In order to better reflect the contents of the
exam and for clarity purposes, the guidelines below may change at any time without notice.
Configure, verify and troubleshoot a switch with VLANs and interswitch
communications
• Describe enhanced switching technologies (including: VTP, RSTP, VLAN, PVSTP,
802.1q)
• Describe how VLANs create logically separate networks and the need for routing
between them
• Configure, verify, and troubleshoot VLANs
• Configure, verify, and troubleshoot trunking on Cisco switches
• Configure, verify, and troubleshoot interVLAN routing
• Configure, verify, and troubleshoot VTP
• Configure, verify, and troubleshoot RSTP operation
• Interpret the output of various show and debug commands to verify the operational
status of a Cisco switched network
• Implement basic switch security (including: port security, unassigned ports, trunk
access, etc.)
Implement an IP addressing scheme and IP Services to meet network
requirements in a medium-size Enterprise branch office network
• Calculate and apply a VLSM IP addressing design to a network
• Determine the appropriate classless addressing scheme using VLSM and
summarization to satisfy addressing requirements in a LAN/WAN environment
• Describe the technological requirements for running IPv6 (including: protocols, dual
stack, tunneling, etc)
• Describe IPv6 addresses
• Identify and correct common problems associated with IP addressing and host
configurations
Configure and troubleshoot basic operation and routing on Cisco devices
• Compare and contrast methods of routing and routing protocols
• Configure, verify and troubleshoot OSPF
• Configure, verify and troubleshoot EIGRP
• Verify configuration and connectivity using ping, traceroute, and telnet or SSH
• Troubleshoot routing implementation issues
• Verify router hardware and software operation using SHOW & DEBUG commands
• Implement basic router security
Implement, verify, and troubleshoot NAT and ACLs in a medium-size
Enterprise branch office network
• Describe the purpose and types of access control lists
• Configure and apply access control lists based on network filtering requirements
• Configure and apply an access control list to limit telnet and SSH access to the
router
• Verify and monitor ACL's in a network environment
• Troubleshoot ACL implementation issues
• Explain the basic operation of NAT
• Configure Network Address Translation for given network requirements using CLI
• Troubleshoot NAT implementation issues
Implement and verify WAN links
• Configure and verify Frame Relay on Cisco routers
• Troubleshoot WAN implementation issues
• Describe VPN technology (including: importance, benefits, role, impact,
components)
• Configure and verify PPP connection between Cisco routers
Class Schedule
February 15th 2014 to April 19th 2014
May 10th 2014 to July 5th 2014
July 26th 2014 to September 20th 2014
October 11th 2014 to December 6th 2014
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CCNA-VOICE
640-461 ICOMM v8.0 Exam Topics
The 640-461 Introducing Cisco Voice and Unified Communications (ICOMM) v8.0 exam is
associated with the CCNA Voice certification. This exam tests a candidate's knowledge of
the architecture, components, functionalities, and features of Cisco Unified Communications
solutions. It also tests the knowledge needed to perform tasks such as system monitoring,
moves, additions and changes on Cisco Unified Communications Manager, Cisco Unified
Communications Manager Express, Cisco Unity Connection, and Cisco Unified Presence.
Candidates can prepare for this exam by taking the ICOMM v8.0 Introducing Cisco Voice
and Unified Communications Administration v8.0 course..
Exam Topics
The following topics are general guidelines for the content likely to be included on the
Introducing Cisco Voice and Unified Communications (ICOMM) v8.0 exam. However, other
related topics may also appear on any specific delivery of the exam. In order to better reflect
the contents of the exam and for clarity purposes, the guidelines below may change at any
time without notice.
Describe the characteristics of a Cisco Unified Communications solution
• Describe the Cisco Unified Communications components and their functions
• Describe call signalling and media flows
• Describe quality implications of a VoIP network
Provision end users and associated devices
• Describe user creation options for Cisco Unified Communications Manager and
Cisco Unified Communications Manager Express
• Create or modify user accounts for Cisco Unified Communications Manager
• Create or modify user accounts for Cisco Unified Communications Manager Express
using the GUI
• Create or modify endpoints for Cisco Unified Communications Manager
• Create or modify endpoints for Cisco Unified Communications Manager Express
using the GUI
• Describe how calling privileges function and how calling privileges impact system features
• Create or modify directory numbers
• Enable user features and related calling privileges for extension mobility, call coverage, intercom, native
presence, and unified mobility remote destination configuration
• Enable end users for Cisco Unified Presence
• Verify user features are operational
Configure voice messaging and presence
• Describe user creation options for voice messaging
• Create or modify user accounts for Cisco Unity Connection
• Describe Cisco Unified Presence
• Configure Cisco Unified Presence
Maintain Cisco Unified Communications system
• Generate CDR and CMR reports
• Generate capacity reports
• Generate usage reports
• Generate RTMT reports to monitor system activities
• Monitor voicemail usage
• Remove unassigned directory numbers
• Perform manual system backup
Provide end user support
• Verify PSTN connectivity
• Define fault domains using information gathered from end user
• Troubleshoot endpoint issues
• Identify voicemail issues and resolve issues related to user mailboxes
• Describe causes and symptoms of call quality issues
• Reset single devices
• Describe how to use phone applications
Class Schedule
February 1st 2014 to March 29th 2014
April 19th 2014 to June 14th 2014
July 7th 2014 to August 30th 2014
September 20th 2014 to November 22nd 2014
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CCNP-ROUTE
642-902 ROUTE Exam Topics
The Implementing Cisco IP Routing (ROUTE 642-902) is a qualifying exam for the Cisco
Certified Network Professional CCNP®, Cisco Certified Internetwork Professional CCIP®,
and Cisco Certified Design Professional CCDP® certifications. The ROUTE 642-902 exam
will certify that the successful candidate has the knowledge and skills necessary to use
advanced IP addressing and routing in implementing scalable and secure Cisco ISR routers
connected to LANs and WANs. The exam also covers configuration of secure routing
solutions to support branch offices and mobile workers.
Exam Topics
The following information provides general guidelines for the content likely to be included
on the exam. However, other related topics may also appear on any specific delivery of
the exam. In order to better reflect the contents of the exam and for clarity purposes the
guidelines below may change at any time without notice.
Implement an EIGRP based solution, given a network design and a set of requirements
• Determine network resources needed for implementing EIGRP in a network
• Create an EIGRP implementation plan
• Create an EIGRP verification plan
• Configure EIGRP routing
• Verify an EIGRP solution was implemented properly using show and debug commands
• Document the verification results for an EIGRP implementation
Implement a multi-area OSPF Network, given a network design and a set of requirements
• Determine network resources needed for implementing OSPF on a network
• Create an OSPF implementation plan
• Create an OSPF verification plan
• Configure OSPF routing
• Verify OSPF solution was implemented properly using show and debug commands
• Document the verification results for an OSPF implementation plan
Implement an eBGP based solution, given a network design and a set of requirements
• Determine network resources needed for implementing eBGP on a network
• Create an eBGP implementation plan
• Create an eBGP verification plan
• Configure eBGP routing
• Verify eBGP solution was implemented properly using show and debug commands
• Document verification results for an eBGP implementation plan
Implement an IPv6 based solution, given a network design and a set of requirements
• Determine network resources needed for implementing IPv6 on a network
• Create an IPv6 implementation plan
• Create an IPv6 verification plan
• Configure IPv6 routing
• Configure IPv6 interoperation with IPv4
• Verify IPv6 solution was implemented properly using show and debug commands
• Document verification results for an IPv6 implementation plan
Implement an IPv4 or IPv6 based redistribution solution, given a network design and a set of requirements
• Create a redistribution implementation plan based upon the results from a redistribution analysis
• Create a redistribution verification plan
• Configure a redistribution solution
• Verify that a redistribution was implemented
• Document results of a redistribution implementation and verification plan
• Identify the differences between implementing an IPv4 and IPv6 redistribution solution
Implement Layer 3 Path Control Solution
• Create a Layer 3 path control implementation plan based upon the results of the redistribution analysis
• Create a Layer 3 path control verification plan
• Configure Layer 3 path control
• Verify that a Layer 3 path control was implemented
• Document results of a Layer 3 path control implementation and verification plan
• Implement basic teleworker and branch services
• Describe broadband technologies
• Configure basic broadband connections
• Describe basic VPN technologies
• Configure GRE
• Describe branch access technologies
Class Schedule
February 15th 2014 to April 19th 2014
May 10th 2014 to July 5th 2014
July 26th 2014 to September 20th 2014
October 11th 2014 to December 6th 2014
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CCNP-SWITCHING
642-813 SWITCH Exam Topics
Exam Description
Implementing Cisco IP Switched Networks (SWITCH 642-813) is a qualifying exam
for the Cisco Certified Network Professional CCNP®, and Cisco Certified Design
Professional CCDP® certifications. The SWITCH 642-813 exam will certify that
the successful candidate has important knowledge and skills necessary to to
plan, configure and verify the implementation of complex enterprise switching
solutions using Cisco's Campus Enterprise Architecture. The SWITCH exam
also covers secure integration of VLANs, WLANs, voice and video into campus
networks.
Exam Topics
The following information provides general guidelines for the content likely to be included
on the exam. However, other related topics may also appear on any specific delivery of
the exam. In order to better reflect the contents of the exam and for clarity purposes the
guidelines below may change at any time without notice.
Implement VLAN based solution, given a network design and a set of requirements
• Determine network resources needed for implementing a VLAN based solution on a network
• Create a VLAN based implementation plan
• Create a VLAN based verification plan
• Configure switch-to-switch connectivity for the VLAN based solution
• Configure loop prevention for the VLAN based solution
• Configure Access Ports for the VLAN based solution
• Verify the VLAN based solution was implemented properly using show and debug commands
• Document the verification after implementing a VLAN solution
Implement a Security Extension of a Layer 2 solution, given a network design and a set of requirements
• Determine network resources needed for implementing a Security solution
• Create a implementation plan for the Security solution
• Create a verification plan for the Security solution
• Configure port security features
• Configure general switch security features
• Configure private VLANs
• Configure VACL and PACL
• Verify the Security based solution was implemented properly using show and debug commands
• Document the verification results after implementing a Security solution
Implement Switch based Layer 3 services, given a network design and a set of requirements
• Determine network resources needed for implementing a Switch based Layer 3 solution
• Create an implementation plan for the Switch based Layer 3 solution
• Create a verification plan for the Switch based Layer 3 solution
• Configure routing interfaces
• Configure Layer 3 Security
• Verify the Switch based Layer 3 solution was implemented properly using show and debug commands
• Document the verification results after implementing a Switch based Layer 3 solution
Prepare infrastructure to support advanced services
• Implement a Wireless Extension of a Layer 2 solution
• Implement a VoIP support solution
• Implement video support solution
Implement High Availability, given a network design and a set of requirements
• Determine network resources needed for implementing High Availability on a network
• Create a High Availability implementation plan
• Create a High Availability verification plan
• Implement first hop redundancy protocols
• Implement switch supervisor redundancy
• Verify High Availability solution was implemented properly using show and debug commands
• Document results of High Availability implementation and verification
Class Schedule
February 1st 2014 to March 29th 2014
April 19th 2014 to June 14th 2014
July 7th 2014 to August 30th 2014
September 20th 2014 to November 22nd 2014
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CCNP-TSHOOT
642-832 TSHOOT Exam Topics
Exam Description
Troubleshooting and Maintaining Cisco IP Switched Networks (TSHOOT 642-832) is a
qualifying exam for the Cisco Certified Network Professional CCNP® certification. The
TSHOOT 642-832 exam will certify that the successful candidate has important knowledge
and skills necessary to (1) plan and perform regular maintenance on complex enterprise
routed and switched networks and (2) use technology-based practices and a systematic
ITIL-compliant approach to perform network troubleshooting.
Exam Topics
The following information provides general guidelines for the content likely to be included
on the exam. However, other related topics may also appear on any specific delivery of
the exam. In order to better reflect the contents of the exam and for clarity purposes the
guidelines below may change at any time without notice.
Maintain and monitor network performance
• Develop a plan to monitor and manage a network
• Perform network monitoring using IOS tools
• Perform routine IOS device maintenance
• Isolate sub-optimal internetwork operation at the correctly defined OSI Model layer
Troubleshoot Multi Protocol system networks
• Troubleshoot EIGRP
• Troubleshoot OSPF
• Troubleshoot eBGP
• Troubleshoot routing redistribution solution
• Troubleshoot a DHCP client and server solution
• Troubleshoot NAT
• Troubleshoot first hop redundancy protocols
• Troubleshoot IPv6 routing
• Troubleshoot IPv6 and IPv4 interoperability(642-832) TSHOOT Exam Topics
• Troubleshoot switch-to-switch connectivity for the VLAN based solution
• Troubleshoot loop prevention for the VLAN based solution
• Troubleshoot Access Ports for the VLAN based solution
• Troubleshoot private VLANS
• Troubleshoot port security
• Troubleshoot general switch security
• Troubleshoot VACLs and PACLs
• Troubleshoot switch virtual interfaces (SVIs)
• Troubleshoot switch supervisor redundancy
• Troubleshoot switch support of advanced services (i.e., Wireless, VOIP and Video)
• Troubleshoot a VoIP support solution
• Troubleshoot a video support solution
• Troubleshoot Layer 3 Security
• Troubleshoot issues related to ACLs used to secure access to Cisco routers
• Troubleshoot configuration issues related to accessing the AAA server for authentication purposes
• Troubleshoot security issues related to IOS services (i.e.,finger, NTP, HTTP, FTP, RCP etc.)
Class Schedule
February 15th 2014 to April 19th 2014
May 10th 2014 to July 5th 2014
July 26th 2014 to September 20th 2014
October 11th 2014 to December 6th 2014
Close
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CCNP-VOICE-CVOICE
642-447 CIPT1 v8.0 Exam Topics
Exam Description
The Implementing Cisco Unified Communications Manager, Part 1 v8.0 (CIPT1 v8.0)
642-447 is the exam associated with the CCNP Voice certification. This exam tests a
candidate's skills in installing and configuring a Cisco Unified Communications Manager
solution in a single site and focuses primarily on Cisco Unified Communications Manager
Release 8.0, the call routing and signaling component for the Cisco Unified Communications
solution. Candidates can prepare for this exam by taking the CIPT1 v8.0 Implementing
Cisco Unified Communications Manager, Part 1 v8.0 (CIPT1 v8.0) 642-447 course.
Exam Topics
The following information provides general guidelines for the content likely to be included
on the 642-447 CIPT1 v8.0 exam. However, other related topics may also appear on any
specific delivery of the exam. In order to better reflect the contents of the exam and for
clarity purposes the guidelines below may change at any time without notice.
Perform initial set up of a Cisco Unified Communications Manager cluster
• Describe Cisco Unified Communications Manager cluster architecture
• Describe Cisco Unified Communications Manager redundancy designs
• Describe the requirements for Cisco Unified Communications Manager use of DHCP, TFTP, DNS, and
NTP
• Determine the services necessary to support a Cisco Unified Communications Manager deployment and
activate the appropriate services
Describe and configure Cisco Unified Communications Manager to support on-cluster calling
• Configure a Cisco Unified Communications Manager group
• Configure Cisco Unified Communications Manager profiles and device pools
• Configure Cisco Unified Communications Manager templates
• Manage phones and users using Cisco Unified Communications Manager Bulk Administration Tool
• Describe the tool for Auto-Registered Phones Support functionality
Describe and configure a route plan for Cisco Unified Communications Manager to support off-net calling
• Describe Cisco Unified Communications Manager digit analysis
• Implement gateways
• Configure route patterns
• Configure route lists and route groups
• Implement toll-fraud prevention
• Configure digit manipulation
• Describe the functions and usage of calling search spaces and partitions
• Implement calling privileges
Describe and configure Cisco Unified Communications Manager media resources
• Describe media resources
• Configure MeetMe conferencing and software conferencing resources
• Configure Music on Hold
• Configure Media Resource Groups and Media Resource Group Lists
Describe and configure the Cisco Unified Communications Manager to support features and applications
• Configure IP phone services
• Configure Cisco Unified Communications Manager native presence features
• Configure Cisco Unified Mobility
Class Schedule
February 1st 2014 to March 29th 2014
April 19th 2014 to June 14th 2014
July 7th 2014 to August 30th 2014
September 20th 2014 to November 22nd 2014
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CCNP-VOICE-CIPT1
642-447 CIPT1 v8.0 Exam Topics
Exam Description
The Implementing Cisco Unified Communications Manager, Part 1 v8.0 (CIPT1 v8.0)
642-447 is the exam associated with the CCNP Voice certification. This exam tests a
candidate's skills in installing and configuring a Cisco Unified Communications Manager
solution in a single site and focuses primarily on Cisco Unified Communications Manager
Release 8.0, the call routing and signaling component for the Cisco Unified Communications
solution. Candidates can prepare for this exam by taking the CIPT1 v8.0 Implementing
Cisco Unified Communications Manager, Part 1 v8.0 (CIPT1 v8.0) 642-447 course.
Exam Topics
The following information provides general guidelines for the content likely to be included
on the 642-447 CIPT1 v8.0 exam. However, other related topics may also appear on any
specific delivery of the exam. In order to better reflect the contents of the exam and for
clarity purposes the guidelines below may change at any time without notice.
Perform initial set up of a Cisco Unified Communications Manager cluster
• Describe Cisco Unified Communications Manager cluster architecture
• Describe Cisco Unified Communications Manager redundancy designs
• Describe the requirements for Cisco Unified Communications Manager use of DHCP, TFTP, DNS, and
NTP
• Determine the services necessary to support a Cisco Unified Communications Manager deployment and
activate the appropriate services
Describe and configure Cisco Unified Communications Manager to support on-cluster calling
• Configure a Cisco Unified Communications Manager group
• Configure Cisco Unified Communications Manager profiles and device pools
• Configure Cisco Unified Communications Manager templates
• Manage phones and users using Cisco Unified Communications Manager Bulk Administration Tool
• Describe the tool for Auto-Registered Phones Support functionality
Describe and configure a route plan for Cisco Unified Communications Manager to support off-net calling
• Describe Cisco Unified Communications Manager digit analysis
• Implement gateways
• Configure route patterns
• Configure route lists and route groups
• Implement toll-fraud prevention
• Configure digit manipulation
• Describe the functions and usage of calling search spaces and partitions
• Implement calling privileges
Describe and configure Cisco Unified Communications Manager media resources
• Describe media resources
• Configure MeetMe conferencing and software conferencing resources
• Configure Music on Hold
• Configure Media Resource Groups and Media Resource Group Lists
Describe and configure the Cisco Unified Communications Manager to support features and applications
• Configure IP phone services
• Configure Cisco Unified Communications Manager native presence features
• Configure Cisco Unified Mobility
Class Schedule
February 15th 2014 to April 19th 2014
May 10th 2014 to July 5th 2014
July 26th 2014 to September 20th 2014
October 11th 2014 to December 6th 2014
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CCNP-VOICE-CIPT2
642-457 CIPT2 v8.0 Exam Topics
Exam Description
The Implementing Cisco Unified Communications Manager, Part 2 v8.0 (CIPT2 v8.0)
642-457 is the exam associated with the CCNP Voice certification. This exam tests a
candidate's skills in implementing a Cisco Unified Communications Manager solution in
a multisite environment and applying a dial plan for a multisite environment, configuring
survivability for remote sites during WAN failure and implementing solutions to reduce
bandwidth requirements in the IP WAN. Candidates can prepare for this exam by taking the
CIPT2 v8.0 Implementing Cisco Unified Communications Manager, Part 2 v8.0 (CIPT2 v8.0)
642-457 course.
Exam Topics
The following information provides general guidelines for the content likely to be included
on the 642-457 CIPT2 v8.0 exam. However, other related topics may also appear on any
specific delivery of the exam. In order to better reflect the contents of the exam and for
clarity purposes the guidelines below may change at any time without notice.
Describe and implement centralized call processing redundancy
• Describe device fail over
• Configure call survivability
• Configure Cisco Unified Survivable Remote Site Telephony operation
• Configure Cisco Unified Communications Manager Express to provide redundancy
• Configure MGCP Fallback operation
• Verify redundancy operations
Describe and configure a multi-site dial plan for Cisco Unified Communication Manager
• Describe the issues with multi-site dial plans
• Describe the differences between the various gateways and trunk types supported by Cisco Unified Communication Manager
• Implement trunks
• Describe globalized call routing
• Implement a numbering plan for multi-site topologies
• Configure tailend hop off
Implement call control discovery and Cisco Inter Company Media Exchange
• Configure Service Advertisement Framework Forwarder
• Configure Service Advertisement Framework Client Control
• Configure Service Advertisement Framework Call Control Discovery
Implement bandwidth management and Call Admission Control
• Configure regions
• Implement transcoders and MTPs
• Configure locations
• Implement RSVP agents
• Implement SIP precondition
• Describe functionality of a gatekeeper
• Implement gatekeeper-based Call Admission Control
• Configure Automated Alternate Routing
• Configure multi-site Music on Hold
Implement mobility features
• Configure Cisco Unified Communications Manager Device Mobility
• Configure Cisco Extension Mobility
Class Schedule
February 1st 2014 to March 29th 2014
April 19th 2014 to June 14th 2014
July 7th 2014 to August 30th 2014
September 20th 2014 to November 22nd 2014
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CCNP-VOICE-TVOICE
642-427 TVOICE v8.0 Exam Topics
Exam Description
The Troubleshooting Cisco Unified Communications v8.0 (TVOICE v8.0) 642-427 is the exam associated with the CCNP Voice certification. This exam tests a candidate's knowledge and skills required to troubleshoot Cisco Unified Communications systems and solutions in different deployments. In addition, the exams tests a candidates knowledge in troubleshooting methodology, triage, resources, tools, and fixes for Cisco Unified Communications Manager and the new v8.0 features such as Call Control Discovery, SIP Precondition, Extension Mobility Cross Cluster as well as dial plan troubleshooting including globalized call routing. Candidates can prepare for this exam by taking the Troubleshooting Cisco Unified Communications v8.0 (TVOICE v8.0) 642-427 course.
Exam Topics
The following information provides general guidelines for the content likely to be included on the 642-427 TVOICE v8.0 exam. However, other related topics may also appear on any specific delivery of the exam. In order to better reflect the contents of the exam and for clarity purposes the guidelines below may change at any time without notice.
Apply the Cisco recommended methodology used to determine general Unified communications system problems and issues
• Describe the steps that can be used to identify a problem with a given unified communication system
• Identify tools available for troubleshooting
• Identify tools available for monitoring
Identify available tools to operate and troubleshoot a Unified Communications System
• Describe troubleshooting and monitoring tools
• Determine appropriate tools to use for troubleshooting and monitoring system
• Correlate events based on traces, logs, debugs and output of monitoring tools
• Parse and interpret traces, logs, debugs and output of monitoring tools
Troubleshoot registration issues
• Troubleshoot issues with endpoint registration
• Troubleshoot issues with gateway registration
Troubleshoot call setup issues
• Troubleshoot intersite call setup issues
• Troubleshoot intrasite call setup issues
• Troubleshoot off-net call setup issues
Troubleshoot database issues
• Troubleshoot database replication issues in Cisco Unified Communications Manager
Troubleshoot call control discovery and Cisco Inter Company Media Exchange
• Troubleshoot Service Advertisement Framework Forwarder issues
• Troubleshoot Service Advertisement Framework Client Control issues
• Troubleshoot Service Advertisement Framework Call Control Discovery issues
Troubleshoot application issues
• Troubleshoot Cisco Extension Mobility issues
• Troubleshoot Cisco Unified Communications Manager Device Mobility issues
• Troubleshoot Cisco Unified Mobility issues
Troubleshoot media resources
• Troubleshoot Music on Hold
• Troubleshoot conference bridges
• Troubleshoot transcoders
• Troubleshoot MTP
Troubleshoot voice quality issues
• Troubleshoot echo
• Troubleshoot dropped calls
• Troubleshoot audio quality issues
Class Schedule
February 15th 2014 to April 19th 2014
May 10th 2014 to July 5th 2014
July 26th 2014 to September 20th 2014
October 11th 2014 to December 6th 2014
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